Refund policy

Return & Refund Policy

We want you and your pup to be happy with your Woofé purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order.

Return Eligibility

To qualify for a return, the item must be:

• Unused, unworn and in its original condition
• In its original packaging with all tags and accessories included
• Accompanied by proof of purchase

For health and hygiene reasons, opened or used pet wipes, grooming products, cleaning products, balms, sprays and other personal-care items cannot be returned unless they arrive damaged or defective.

Items marked as final sale, gift cards and clearance products are not eligible for return.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us within 7 days of delivery at forpaws@woofe.ca. Please include your order number and clear photos of the product and packaging so we can review the issue.

If the item is confirmed to be damaged, defective or incorrect, Woofé will arrange an appropriate replacement or refund and cover the related return shipping cost when required.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns, sizing issues or items ordered by mistake. Original shipping charges are non-refundable.

Please contact us before returning an item. Returns sent without prior approval may not be accepted. Woofé is not responsible for return packages that are lost or damaged in transit, so we recommend using a tracked shipping service.

Exchanges

We do not offer direct exchanges. If you need a different size, colour or product, please request a return for the eligible item and place a new order.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for your bank or credit card provider to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at forpaws@woofe.ca.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee cancellations once an order has been processed or shipped.

Contact

To request a return or ask a question about this policy, please email:

forpaws@woofe.ca