Shipping policy
Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and statutory holidays. During sales, holidays or other high-volume periods, processing may take slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information when available.
Shipping Within Canada
We currently ship to addresses within Canada only.
Standard shipping is $12 for orders under $69.
Free standard shipping is available on Canadian orders of $69 or more after discounts and before taxes and shipping charges.
Local Delivery
Free local delivery is available on orders of $20+ within 15 km of our delivery area in Vaughan and nearby communities. Availability will be shown automatically at checkout based on your delivery address.
Local delivery orders are typically delivered within 1–2 business days.
Delivery Times
Estimated delivery times depend on the destination and the shipping carrier. Most Canadian orders are expected to arrive within approximately 3–10 business days after shipment.
Delivery estimates are not guaranteed. Delays caused by the shipping carrier, weather, holidays, incorrect addresses or other circumstances outside Woofé’s control may occur.
Shipping Carriers
Orders are generally shipped through Canada Post or another suitable Canadian delivery provider. The carrier and service used may depend on the package size, weight and destination.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at forpaws@woofe.ca. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Woofé is not responsible for additional shipping costs caused by an incomplete or incorrect address provided by the customer.
Lost, Delayed or Delivered Packages
If your tracking information shows that your package is delayed, please allow additional time for the carrier to complete delivery.
If your package appears to be lost, please contact us at forpaws@woofe.ca with your order number. We will review the tracking information and assist with a carrier investigation when appropriate.
If tracking shows that a package has been delivered but you cannot locate it, please check around the delivery location, ask household members or neighbours, and contact the shipping carrier. Please also notify us so we can assist where possible.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery at forpaws@woofe.ca. Include your order number and clear photos of the product and packaging.
Contact
For questions about shipping or delivery, please email:
forpaws@woofe.ca